Engineering & support
Get a monitoring system into operation, connect a new device or keep an existing installation in service.
Planning a first installation?
Help from sensor choice to first readings
Tell us about the machine and what you want to understand. We’ll help define the equipment and the assistance your team needs.
Discuss your first installation See the vibration starter packChoose the measurement points
Match sensors and capture settings to the machine and its operating conditions.
Plan the connections
Check mounting, power and network access. Agree which work your team handles and where support is needed.
Check the first recordings
Get help with configuration and interpreting the first readings. Commissioning and integration assistance are scoped for your installation.
The right support for your installation
Product questions and troubleshooting
Basic Support provides email assistance. Extended Support covers requests that need more investigation, including configuration and commissioning.
Ask for technical supportFind an installation answer
Setup and integration tutorialsDatasheets and original manualsSoftware tools and examplesChoose the work you need
Configuration and commissioning
Configuration assistance and technical help during commissioning, covered by Extended Product Support.
Our team estimates the work needed for your installation.
Repair and functional checks
Repairs use original parts and include a report of the findings and work carried out.
Functional checks include cleaning, applicable upgrades and production-process testing. Identified faults can be addressed through the repair service.
System upgrades
Update existing equipment with applicable hardware, software and firmware changes.
The service includes replacement integrated storage where applicable. Identify the installed equipment so we can agree the upgrade before work starts.
Custom engineering
Electronic design, radio-frequency technology and signal processing for requirements beyond a standard product configuration.
Describe the application, required interfaces and operating conditions so we can scope the engineering work.
Connect another device to your M4
Choose a defined integration task or a wider device integration. The scope is agreed for your installation.
Analog signal scaling
A separate scaling bundle for one 4–20 mA or 0–10 V sensor.
Ask about this serviceLoRaWAN payload decoder
A separate payload decoder licence for one LoRaWAN sensor.
Ask about this serviceSend the device model and its register map, analog signal information or payload documentation. We can then confirm the appropriate scope and any additional requirements.
Train a baseline for your equipment
Compare new vibration or current measurements with a baseline learned from your equipment. The trained model runs locally on your iQunet server.
Product acquisition includes user rights for the embedded iQunet server software. Additional services and licences, including the Anomaly Detection Service, are ordered separately.